Why Consumer Nightmares?
I live in a small(er) town where when you criticize the performance of a business, they tend to take it personally. In a larger urban setting, the bad reviews are just part of the mix in an average day.
My wife and I have noticed that we seem to have experienced more than our share of consumer nightmares. We’ve done the analysis and decided it’s not us. Stuff just happened.
As someone who already has seven blogs, I decided that venting online would be good therapy, even if no one ever discovered the blog in question. But my first attempt named names and cities and even dates, and again, in a small town, people got really, really, really, really angry.
But any consumer nightmare is worth learning from. So adding in the ones from nameless, faceless chains with the more local stories that will appear here sans the names, dates, and places; you’re left reading this collection of stories of people who have learned the art of how to ruin a perfectly good day for at least one shopper.
In most cases, I think consumers vote with their feet. You could say that for most of them, “once bitten, twice shy.”
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