Canada Post Takes 120 Hours To Ship Parcel What Would Be A Two-Hour Drive

I guess it’s been awhile since I blogged here.

I haven’t forgotten the issue of consumer nightmares.   I’ve just been busy writing and speaking on so many other fronts.   And also managing a retail enterprise of my own.   Which brings me to this story, which is decisively Canadian.   You see up here the post office is a crown corporation; you’re basically dealing with the government, and nobody tells the government what to do.   And for them Thursday was a day off.   The whole system shuts down on Remembrance (Veterans) Day…

Every other week, I ship a parcel from my home town to a town just two hours away by car.   I pay for a two-day service, though usually the parcel arrives the next day.   There’s no reason it shouldn’t.   Every other courier company does the two hour distance in a single day.

This time we mailed on Wednesday.    There was no service on Thursday.  We knew that.   We assumed it would arrive on Friday.

It didn’t.

Canada Post maintains that two business days means two of their business days.

So a parcel mailed on Wednesday now won’t arrive until Monday.

$25.00 for a 7-pound package that’s only going a two hour distance down the highway.

And it’s going to have taken 120 hours to get there.

And I can’t do a darn thing about it…

…or maybe I can.   We’re simply not going to do that bi-weekly shipment anymore.   Our new motto:  The Post is Toast.

 

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